At REMTEM, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our brand in any way.

1. Information We Collect

When you place an order, contact us, or sign up for updates, we may collect the following information:

  • Your name, email address, and phone number

  • Shipping and billing address

  • Order details and customization preferences

  • Payment information (handled securely via third-party payment gateways)

  • Browsing activity on our website (via cookies)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Customize products as per your request

  • Improve your shopping experience

  • Send you order updates, promotional offers, and product announcements (only if you opt-in)

  • Maintain our internal records and improve our services

3. Sharing Your Information

We never sell or rent your personal information.

We may share necessary details with trusted third-party service providers like:

  • Courier/delivery partners for order fulfillment

  • Payment gateways for secure transactions

  • Analytics tools to understand user behavior (without identifying you personally)

4. Cookies & Tracking

We use cookies to:

  • Enhance website functionality

  • Remember your preferences

  • Analyze how visitors use our site

You can adjust your browser settings to disable cookies, but some features may not work properly.

5. Security

We take strong measures to protect your personal information. Our site uses HTTPS encryption, and your payment details are processed only through secure, PCI-compliant payment processors.

6. Your Rights

You have the right to:

  • Request a copy of the information we hold about you

  • Update or correct your details

  • Ask us to delete your data (except where we’re legally required to retain it)

To do this, simply email us at reema@remtem.com.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

8. Contact Us

If you have any questions about our Privacy Policy, feel free to reach out:

📧 Email: reema@remtem.com
📞 Phone: +92 321 4311622